Service Area IV
A neutral, experienced decision-maker who resolves consumer disputes efficiently and fairly — outside of court, with the finality of binding arbitration.
Role of the Arbitrator
An arbitrator in consumer matters serves as a neutral decision-maker who resolves disputes between consumers and businesses outside of court — typically through binding arbitration. Unlike a mediator, the arbitrator hears evidence and arguments from both sides and renders a decision that is legally binding and enforceable.
Mr. McCathren's deep expertise in consumer automotive law, finance, insurance, and regulatory compliance makes him uniquely qualified to arbitrate the complex factual and legal issues that arise in consumer disputes. His decisions are grounded in decades of direct industry knowledge — not just legal theory.
Disputes Handled
The Arbitration Process
01
Either party submits a demand for arbitration. Mr. McCathren is appointed as arbitrator by agreement or through an arbitration organization.
02
Parties exchange relevant documents and information. Scheduling and procedural rules are established. Preliminary motions may be heard.
03
Both parties present evidence, documents, and witness testimony. Mr. McCathren asks clarifying questions and ensures a fair process.
04
Mr. McCathren issues a written decision — typically within 30 days of the hearing. The award is binding and enforceable in court.
Contact Mr. McCathren to discuss your consumer dispute and whether arbitration is the appropriate resolution mechanism.
